Telmediq - HIPAA Messenger 4.11.3

Telmediq Healthcare Communications Hub™

Telmediq is an enterprise cloud-based communications platform specifically designed for the healthcare industry. Our solution offers secure and compliant HIPAA texting, an answering service, pager replacement, on-call schedules, and clinical integration with the EMR, all on a user-friendly platform.

Note: You must have a Telmediq account enabled before using this application.

Main features of our offering include:

• Unified Communications: Our mobile applications allow real-time texting and voice communication between clinicians. The platform supports multimedia messaging with photos, voice recordings, and attachments. Voicemails can also be recorded and delivered when clinicians are occupied with patients.
• Reliable Messaging: Telmediq provides a persistent and reliable messaging layer that can deliver time-sensitive messages to users through various delivery channels. It also detects connectivity issues on user devices and routes messages accordingly based on network conditions and availability.
• Directory Integration: Telmediq seamlessly integrates with organizations' existing Microsoft Active Directory Infrastructure for easy deployment and management.
• Call Center Integration: Our platform allows messages to be sent from existing call center software and systems, enabling rapid deployment with minimal disruption to existing call center workflows.
• On Call Scheduling: Telmediq offers a leading on-call scheduling platform that includes escalations, shared schedules, round-robin load balancing based on provider load, and more. Additionally, we are the only communications platform that provides real-time integration with Amion, QGenda, Tangiers, as well as homegrown and legacy scheduling platforms.
• Phone System Integration: Telmediq integrates seamlessly with both SIP based and legacy (non-SIP based) hospital phone platforms. We are the only communications provider that supports a transition strategy from legacy circuit switch PBX systems to the SIP domain.
• Clinical Integration: Telmediq offers Patient Centric Messaging, allowing all messages to be tracked against a patient and enabling two-way synchronization with the EMR.
• Nurse Mobility: Our platform can mobilize existing nurse call systems for nurses through integration with room alarms and patient assignments.